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The AI-Native Platform for Automotive Retail

Digital Service Experience

A Unified, AI-Native Platform for Modern Fixed Operations

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Tekion’s Digital Service Experience (DSE) connects scheduling, check-in, inspections, approvals, and billing on a single, cloud-native platform. Built for speed, transparency, and scale, DSE delivers the modern service experience customers expect—while helping advisors, technicians, and leaders work smarter every day.

Why DSE

Simplicity That Drives Efficiency

Intuitive workflows reduce manual steps and advisor workload, accelerating every customer interaction and repair order. Designed for fast onboarding with minimal training—even across large dealer groups.

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Intelligence That Automates the Routine

AI-powered recommendations and automation support upsells, scheduling, and next-best actions. Built-in compliance, pricing, and estimate logic reduce errors and ensure consistency across every RO.

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Transparency That Builds Trust

Digital video MPIs, real-time status updates, and automated messaging give customers full visibility into their service journey—boosting confidence, approvals, and satisfaction.

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Accuracy You Can Control

Enterprise-grade pricing, accounting, and tax controls reduce variance and prevent errors. Multi-payer billing and split invoicing ensure every transaction is accurate and audit-ready.

Built to Scale With Insight

Centralized configuration with local execution gives dealer groups consistency without rigidity. Real-time dashboards provide leadership visibility across performance, bottlenecks, and trends—store by store.

AI & Automation, Purpose-Built for Service

Tekion AI is built directly into the service workflow—not bolted on—bringing intelligence and automation where it matters most. It enhances everyday actions through embedded AI and enables AI agents to automate tasks and streamline operations.

Service Advisor AI

Generates customer-ready recommendations that support clear conversations and increase approvals.

Technician AI

Analyzes vehicle history to surface relevant inspection recommendations and reduce guesswork.

Service Scheduler AI

Automatically books appointments and handles inquiries to reduce workload and improve responsiveness.

Paperless Repair Orders

Deliver faster service, fewer errors, and complete visibility with a fully digital, paperless repair order workflow—from write-up to close.

Mobile Check-In & Self-Service

Touchless intake with customer-initiated or advisor-led flows—designed for speed and convenience.

Digital Multi-Point Inspections with Video

Inspection photos and videos shared directly with customers to increase trust and accelerate approvals.

Messaging & Status Updates

All customer communication—SMS, email, and portal—is logged, automated, and connected to the RO.

Financial & Compliance Controls, Built In

• Centralized pricing logic and automated rate management
• Multi-state and city tax calculation handled automatically
• Warranty, insurance, and customer split billing
• Future-dated pricing and rate changes
• Audit-ready configuration across the enterprise

Leadership Visibility Across the Service Lane

Live Service Control Center & Dashboards

Track WIP, Advisor and Technician performance, bottlenecks, deferred work, and exceptions in real time.

KPI & Benchmark Analytics

CPRO, labor mix, gross profit, cycle time, CSI/NPS, and retention metrics—viewed at the store or group level.

A New Standard for Service Operations

Unlike legacy systems retrofitted for digital service, Tekion’s Digital Service Experience is built from the ground up for modern dealerships:

• AI-first, cloud-native architecture
• Enterprise-grade pricing, tax, and compliance controls
• Mobile-first, transparent service workflows
• Open ecosystem with APIs and marketplace integrations
• Proven at scale with enterprise dealer groups

Trusted by Dealers Like You

Testimonials

"One of Tekion’s standout features is its ability to allow staff to multitask more effectively."

Wilson Chan
Service Advisor

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100% Paperless service department
60% Increase in technician productivity

"There's really no limits to what Tekion can do."

Jessie Dosanjh
California Automotive Retailing Group

"Our CSI went up tremendously... directly as a result of the customer experience and the ease of check-in and engagement that the Tekion platform provides."

Mike Alford
Marine Chevrolet

"Everything about Tekion is disrupting the traditional DMS relationship."

Joe Castelino
American Motors Group

Tekion is the Netflix to Blockbuster. Anyone who wants to fight the change, anyone who wants to do business in the Stone Age is going to be a dinosaur.